Shipping & Return Shipping & Return

Shipping & Return

****Due to the high volume of orders during a sale, the processing times below may be delayed by a couple of days. To receive guaranteed delivery, select from express shipping options: UPS 2 Days.

FREE GROUND SHIPPING ON ORDERS OVER $75

We offer free USPS Ground/Home shipping to domestic customers on orders totaling over $75 USD (excluding tax & shipping cost).

And $20 Flat Rate International Shipping.

*We aim to ship your order within 1-3 working days (Mon-Fri) in the US, and 3-8 days worldwide. Orders placed after 11AM PST may take an extra day to deliver. Please note, during busy times, such as sales and holidays, US shipments may take between 7 to 14 business days and 20 business days for international orders.*

We operate Monday – Friday, 9:00 AM – 6:00 PM PST.

All orders, including express orders, placed during regular business hours will be processed and shipped within 1-2 business days. Any payment authorization/verification, or national holiday may cause delays to your shipment.

*For all orders, please provide a valid phone number and email address as we or the courier may need to contact you regarding your order/delivery.

*We unfortunately cannot ship to PO boxes, so please provide a physical address for delivery.

HOLIDAYS  We will be closed on these days to observe the following holidays:

  • New Year’s Day – January 1
  • Martin Luther King, Jr. Day – January 21
  • Memorial Day – May 25
  • Independence Day – July 4
  • Labor Day – September 2
  • Thanksgiving – November Thursday & Friday
  • Christmas – December 25

 

USPS packages ship First Class Mail for orders up to one pound, and Priority Mail for any order over a pound. The packages generally arrive within 1-3 business days from the ship date.

UPS packages ship with UPS Ground.  The packages generally arrive within 1-5 business days from the ship date.  UPS shipping is not available for Hawaii, Alaska, and military destinations.

Standard Shipping is available for US orders over $75.  These orders ship with either UPS or USPS, depending on weight and destination.  These packages generally arrive within 1-7 business days from the ship date.

Expedited Orders ship with USPS Express mail. Express orders are generally shipped within one business day from the order being placed and arrive within 1-3 business days (depending on destination).

* The shipping information assumes that all the products ordered are all in stock. Publish Brand is not responsible for delays in shipping that occurs once the package leaves our warehouse.  Packages may be delayed due to security screens for potential fraud.

****Due to the high volume of orders during a sale, the processing times below may be delayed by a couple of days.

*We aim to ship your order within 1-3 working days (Mon-Fri) in the US, and 3-8 days worldwide. Orders placed after 11AM PST may take an extra day to deliver. Please note, during busy times, such as sales and holidays, US shipments may take between 7 to 14 business days and 20 business days for international orders.*

We operate Monday – Friday, 9:00 AM – 6:00 PM PST.

All orders, including express orders, placed during regular business hours will be processed and shipped within 1-2 business days. Any payment authorization/verification, or national holiday may cause delays to your shipment.

*For all orders, please provide a valid phone number and email address as we or the courier may need to contact you regarding your order/delivery.

*We unfortunately cannot ship to PO boxes, so please provide a physical address for delivery.

HOLIDAYS  We will be closed on these days to observe the following holidays:

  • New Year’s Day – January 1
  • Martin Luther King, Jr. Day – January 21
  • Memorial Day – May 25
  • Independence Day – July 4
  • Labor Day – September 2
  • Thanksgiving – November Thursday & Friday
  • Christmas – December 25

INTERNATIONAL SHIPPING METHODS (Excluding US holidays & Weekends)

DHL Int’l, Fedex Int'l & Global Post – Orders placed during regular business hours will be processed and shipped within 24-48 hours, orders may be delayed if your order requires extra verification.

Shipping rates and shipment time depend on the destination country. As a rough guide, DHL/FedEx generally takes approximately 2-10 business days and Global Post generally takes approximately 10-25 business days.   International shipping requires passage through customs, which may delay the arrival time of orders. Packages may also incur a customs tariff upon arrival at the destination country. These tariffs vary among countries. Publish Brand will not be responsible for payment of these tariffs, so we ask that international customers take them into consideration prior to placing an order. Shipping charges are determined by a fixed fee plus a weight fee that changes according to the weight of the item(s) purchased.

INT’L SHIPMENTS, PLEASE NOTE:

The amount paid for the order does not reflect any importation taxes. We are not responsible for any custom/duty taxes your country may charge for your package. If you decide to reject the package, only the amount paid for the items will be refunded once we receive the package back. Initial shipping charges cannot be refunded.

*We, unfortunately, cannot ship to Russia per the country’s importation laws.

 


Returns & Exchange 

  • Please read first before clicking the return link. 
  • All sale clearance items are final sale. Please select the correct style, color, and size before you submit your order. 
  • Items purchased using promotional coupon codes are eligible for returns.
  • Please click the link to Publish Brand Returns Center to select your item for return and instantly generate your return shipping label (USA shoppers only). 
  • The customer is responsible for all shipping costs for returns except for free exchanges in the USA only. Lastly, we offer a flat $6 fee for a return label (USA shipping only).
  • Please email us for all international orders returns at concierge@publishbrand.com 
  • All items must be returned unworn, unwashed, unaltered, smoke/fragrance-free and in their resalable condition with all tags originally attached. Refunds/credit do not apply to items with reattached tags. Once the original tag is removed, it cannot be returned.
  • All domestic & international returns must be received within 30 days from the date the order was received.
  • Purchases made with Gift Cards will be refunded on that same unique code.
  • If you feel you have received a faulty item, you must let us know within 7 days from date received. If the item was purchased from a third party retailer, you are required to provide a purchase receipt as well.

 

INTERNATIONAL RETURNS:

  • We are not responsible for any custom/duty taxes your country may charge for your package. If you decide to reject the package, only the amount paid for the items will be refunded, once we receive the package back.
  • Any duty taxes initially paid cannot be reimbursed or credited.

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*NOTE:

Any ineligible items received will not be refunded. The customer will be responsible for the shipping charges to send the ineligible item(s) back to you; otherwise, the item will be discarded 7 days after arrival. Please be aware of this policy before sending in your return.

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Publish Brand 

494 N.E. St

San Bernardino, CA 92401