Most companies I purchase from online have a free return policy. I was surprised to see that there is a window that opens up that encourages the customer to credit instead of getting a credit card credit minus a restocking fee. Not cool for online orders. How would one know if the item fits when you purchase online? aAnd then to ding them for it?
Hi Patricia,
We offer free exchange or gift card value. We only charge a flat $6 fee if you want money back on your credit card. The return label from USPS usually costs around $8-10, but we only charge a flat $6 to minimize the cost.
Awesome color, soft and fits great - perfect for evenings and this upcoming fall!
I have ordered legacy jogger but legacy 365 V2 jogger is delivered.
Hi Rex,
We are so sorry about the mix-up. Please check your email on the return label, and we will send out the replacement order shortly once USPS scans the return label. You don't have to wait for the product to be delivered by the warehouse team.
customer service is awesome.
Very easy and fast all
Love them all ;)
Shrinks a lot when washed -- looked bigger than the pictures when opened so I tried to shrink in the dryer, but after washing and drying looked smaller.
'I'm sorry to hear about the sizing issue you experienced with our product. It seems there was some inconsistency in the sizing or fabric behavior. We apologize for any inconvenience this may have caused.
Did you have the same problem with the legacy BDU as well? The racer and the BDU legacy are made from the same fabric and a similar fit. We always use a similar model for the online store, and they always wear a medium/32 bottom and a medium top. They are always around 160 lbs - 170 lbs and 6 ft tall.
Unfortunately, 90% cotton will shrink over time, and most of our joggers are on the tight/slim side. We have a defect policy where we will replace your item within 30 days if it's defective.
Please feel free to contact our customer support team; they'll be happy to assist you. Your satisfaction is important to us, and we'll do our best to make it right for you.'
my jacket was missing a stitch that connected the pocket to the inside of the jacket near the zipper. Had to sew it in myself. i would've given 5 stars if i didnt have to sew in a stitch myself.
These hats are dope! They fit really well; I have a smaller head & the 5 panel design works really well.
You guys should re-stock these sooner. Been waiting for this line to restock for years. The perfect weight and neck band size !